Toy Print TycoonSupport
Found a problem or have an idea? Write to us: info@semihtali.com. We usually reply within a few days.
When reporting a bug, include your iPhone model, iOS version and the game version (shown at the bottom of the game's Settings) so we can find it faster.
Frequently asked questions
Why does the game need the internet?
Toy Print Tycoon is played online. If the connection drops, the game pauses and shows a notice; when you are back online it continues from the same moment and nothing is lost. Wi-Fi or mobile data both work.
Where is my progress saved? What if I change phones?
Your progress is saved only on your iPhone; the game has no accounts. If iCloud Backup (or a computer backup) is on, the game's data is part of the backup. If you set up a new iPhone from that backup, your progress comes along.
Deleting the app deletes your progress. Without a backup we cannot restore it, because we do not keep a copy.
How do I change my ad and tracking choices?
- Tracking permission: on iPhone, Settings → Privacy & Security → Tracking, then the switch for Toy Print. When it is off, your advertising identifier is not shared; you still see ads, but they are not personalized.
- Consent form: in regions where a consent form is required, such as Europe, the game shows a Settings → Privacy options line; change your choice there.
- Players under 13 are never asked for tracking permission and never get personalized ads.
Can I turn off ads?
There is currently no purchase that removes ads. Rewarded ads are always optional: the game progresses without them. Players under 13 never see interstitial ads.
I entered the wrong age. How do I fix it?
The age question is asked only at first launch, and “Start over” does not reset it. To fix it, delete and reinstall the app; this also erases your progress. If the wrong age causes a problem, write to us.
I want my data deleted.
The game itself sends no personal data to us; no data about you is stored on our servers. To delete the data on your device, tap Settings → Start over in the game or delete the app. Data collected by Google for ads is subject to Google's policy; our privacy policy explains how to contact Google.
If you still have a request (access, erasure and other rights under KVKK or the GDPR), email info@semihtali.com with the subject “Data request”. We reply within 30 days.
How do I change sound, music, vibration or language?
In the game, tap the gear in the top left. Sound, music, vibration and language can each be changed there.
The game froze or won't open.
First check your internet connection, then fully close the game and open it again. Make sure iOS and the game are up to date. If the problem continues, write to us with your device model and iOS version.